• “All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or
    leased to any third parties”
  • “https://cardlineuae.com/ will not pass any debit/credit card details to third parties”
  • “https://cardlineuae.com/ takes appropriate steps to ensure data privacy and security including through various
    hardware and software methodologies. However, (https://cardlineuae.com/) cannot guarantee the security of any
    information that is disclosed online”
  • “The https://cardlineuae.com/ is not responsible for the privacy policies of websites to which it links. If you
    provide any information to such third parties different rules regarding the collection and use of your personal
    information may apply. You should contact these entities directly if you have any questions about their use of the
    information that they collect.”
  • “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the
    requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be
    updated about the changes on the website. Modifications will be effective on the day they are posted”.

COOKIE POLICY

  • Below policies can be added on Terms and Conditions or you may create a separate page.
  • PAYMENT CONFIRMATION (for Services) – Must mention the process of how the customer will receive the
    payment confirmation (ex; by email or SMS or mail) and the time the payment confirmation will reach the customer
    (ex. Within 24 hrs).
  • Example: Once the payment is made, the confirmation notice will be sent to the client via email within 24 5 of receipt
    of payment.
  • CANCELLATION POLICY (For Products or Services) – The expected time span for reporting the services ordered to
    be cancelled and the conditions under which cancellation will be allowed.
  • Example: Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used
    initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
  • RETURN AND REFUND POLICY (For Products) – must detail the refund and refund policy clearly on the Website to
    inform Cardholders of their rights and responsibilities.

“Refunds will be done only through the Original Mode of Payment”

EXAMPLE OF RETURN POLICY

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are
damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will
endeavour to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original
packaging. If all these conditions are met, please ship your products back to us using a registered courier service and
we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has
been used or tampered with. Shipping & Handling fees are non-refundable.

For No Refund Policy and No Cancellation – this must be very clearly communicated to cardholders before the purchase decision is made, to prevent misunderstanding and disputes.

DELIVERY/SHIPPING POLICY (for Products) – Disclose how the service/Product will reach your customers and should have the following points:

EXAMPLE OF DELIVERY POLICY

We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier. Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. UAE
Delivery Fees will be a Flat Rate of AED: 10 and Delivery Fees outside UAE will be mentioned on the checkout page
depending on the country and location. Avoid any delivery delay by providing your full address along with your contact
details.

  • Shipping Policy should mention the process of shipping the items/goods (ex; by courier)
  • Mention where do you deliver? Local only or Local, international and GCC countries?
  • The time duration for the shipment to reach the customer (Example below)
  • International and GCC countries – 7-10 days
  • Local – 7 days
  • Delivery Charge if there is any (Example below)
  • Local – free delivery or mention the delivery charge
  • International and GCC countries – AED 100 or free for order above 500

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